Artificial Intelligence improves interaction with 24/7 multilingual support, an evolving knowledge base and omnichannel integration. Learn about Lavatal’s agent intelligence solution at the America Digital Congress Mexico 2025.

In today’s fiercely competitive marketplace, how effectively you engage with customers, partners, and prospects can determine your organization’s long-term success. Yet, traditional contact centers often struggle to meet modern expectations. Extended wait times, limited operating hours, inconsistent service quality, and high operational costs all contribute to a frustrating experience.

According to the 2023 Customer Service Trends Report, 90% of consumers consider an “immediate” response – within 10 minutes or less – essential. Similarly, the Customer Experience Trends 2023 report shows that 72% of consumers anticipate replies within minutes. When these standards aren’t met, over half of customers will abandon their purchase, negatively impacting both revenue and brand perception.

Introducing Agent Intelligence 

AIGente Agent Intelligence (or the agent’s intelligence) of Lavatal transcends the limitations of traditional contact centers by revolutionizing the way organizations interact with all stakeholders. This platform provides continuous, multilingual support, a self-evolving knowledge base, and intelligent lead identification, ensuring accurate, personalized responses at scale – whether you’re assisting customers, supporting partners, or engaging with sales prospects. 

Instead of relying on manual updates and resource-intensive operations, Agent Intelligence adapts with each interaction, staying aligned with market trends, company policies, and evolving customer expectations. Rather than juggling disparate systems that create inconsistent experiences, businesses gain a unified platform designed to deliver immediate, high-quality engagement and a better overall customer experience. 

What Sets Agent Intelligence Apart? 

Unlike traditional solutions, Agent Intelligence provides a comprehensive, seamlessly integrated platform that enhances your existing workflows while delivering measurable, sustainable results. It goes beyond simple service improvement – it’s a transformative approach to elevating the entire customer service experience. Here’s how AIGente Agent Intelligence is reshaping the future of service. 

1. 24/7 Support: Always On, Always Available 

Traditional contact centers often fall short in bridging time zones, language barriers, and resource limitations. Agent Intelligence operates around the clock, interpreting inquiries in any language and offering clear, context-sensitive responses. Customers, partners, and prospects receive immediate, accurate assistance – no matter when or where they connect. 

2. Seamless AI-Human Collaboration: The Best of Both Worlds 

While AI delivers consistency and speed, certain complexities are best handled by human expertise. Agent Intelligence enables a smooth transition from AI automated responses to human agents whenever needed. Armed with AI-driven insights and complete interaction histories, human agents can swiftly address nuanced issues, ensuring every engagement is resolved effectively. The result is a balanced, responsive service model that maintains both efficiency and empathy. 

3. Dynamic Knowledge Base Updates: Smart, Self-Updating, Always Current 

One of the biggest advantages of Agent Intelligence is its ability to learn and adapt. After every successful interaction, the platform automatically updates its knowledge base with the latest insights. This means your AI is constantly improving and staying up-to-date with evolving customer needs and market trends—without the need for manual updates. The result? A service experience that’s always relevant and accurate, while also reducing maintenance costs. 

4. Intelligent Lead Generation: Turning Service into Sales 

Everyday conversations often hold untapped sales opportunities. Agent Intelligence identifies potential leads within routine inquiries and routes them directly to your sales team. This built-in functionality turns engagement into a strategic advantage, transforming what was once a cost center into a revenue-generating engine. 

5. Omnichannel Integration: Seamless Support Across All Platforms 

Customers now engage across a variety of channels – web, social media, messaging apps, and more. Traditional models often struggle to maintain consistent quality across these platforms. Agent Intelligence integrates seamlessly through a single JavaScript file, ensuring a cohesive, high-quality experience that meets people wherever they are, on any device. 

Conclusion: agent intelligence to improve processes

Agent Intelligence tackles the core issues that have long plagued traditional contact centers – protracted wait times, inconsistent responses, limited scalability – and replaces them with a dynamic, growth-oriented solution. By providing timely, accurate support to customers, partners, and prospects, Agent Intelligence elevates the entire engagement ecosystem. In doing so, it not only boosts satisfaction and loyalty but also drives revenue and operational efficiency. The future of comprehensive, scalable, customer-centric engagement is here – powered by AIGente Agent Intelligence. Learn more about this solution and how to implement it in your company at booth C 27 on the exhibition floor of the Congress.

Our Commitment to the Americas 

At Lataval, we are proud to serve as a strategic partner to AIGente, working side-by-side to bring these transformative capabilities to businesses throughout North and Latin America. By aligning local market insights, deep technical expertise, and a relentless drive for innovation, we ensure that organizations across the region receive the tailored support they need. Together, we deliver outstanding customer engagement experiences that drive long-term growth, reinforce competitiveness, and provide substantial value for your business.  

Visit Lavatal’s booth at the 10th America Digital Congress Mexico 2025 on June 18th and 19th in Mexico City. Buy your tickets here