#tech #customerservice #UnifiedCXM #cx

Sebastián Bezzo is Sprinklr’s regional director for Latin America. Before leading the unified CXM strategy with high performance and great success stories, he worked for LinkedIn and other well-known companies to drive digital transformation. In addition, Bezzo has studied at important entities such as the University of Buenos Aires (UBA) and the University of Cambridge, and is an international professor for the ORT Uruguay University.

CONFERENCE

Driving personalized experiences at scale

With the growing number of social and digital channels alongside traditional ways of contact, customers have more choice and control than ever before. However, most large companies are not prepared for this complexity. In fact, to deliver better consumer experiences, companies must engage with each consumer across all channels, across different teams, business units, and regions.

Sprinklr has created a new class of enterprise software that helps people interact at scale through a holistic, collaborative, unified, and flexible platform. Continuously recognized by Gartner and Forrester, with Sprinklr brands can truly get to know their customers, not as data points, but as people, driving organizations to become customer-centric.