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Payal is the Senior Director of Solution Engineering, responsible for leading the solutions engineering team across North America and Latin America at Freshworks. Her team is dedicated to delivering innovative solutions to customers through the Freshworks platform. Payal excels in building high-performing teams, aligning with go-to-market sales strategies, and collaborating with sales and product leaders to accelerate company growth.

With a distinguished 17-year career in the technology sector, Payal has gained extensive experience across various roles and industries. She started her career as a support engineer, advanced to an implementation delivery specialist, and now leads solution engineering for SaaS products. Payal has made significant contributions to prominent companies such as EMC-Dell, Eastern Computer, Salesforce, Gladly and Freshworks, continuously refining her skills and expertise throughout her professional journey.

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Empowering the Future: Leveraging AI for Enhanced CX and ITSM

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