#DigitalCustomerService #GliaLATAM

Carlos Suarez Alducin, is Glia’s Sales Director for Latin America and an expert in customer service and digital interactions. Carlos is an Electronics Engineer, with specialties in Finance and Blockchain and has more than 20 years of experience in the world of customer service, working to redefine the way in which companies interact with their customers in the digital world. Carlos has worked in international companies such as Nortel Networks, Nuance Communications, LivePerson and Glia in the area of ​​consulting and business development for different countries in Latin America.

CONFERENCE

Digital Customer Service: the future of customer service

All of us are used to conversing with others through chat, voice and video in our daily lives. Why not expect the same from the companies that provide us with services? A recent Northridge Group study shows that a staggering 72% of participants would switch to a competitor after just one bad care experience.

In this conference we will learn more about what Digital Customer Service is and we will discover how this concept helps to eliminate inefficiency and disconnection in customer service, by unifying all means of communication in a single experience.

No matter where an interaction originates from, we’ll talk about how to migrate it from one channel to another easily and seamlessly for customers, without losing continuity and context, or having to restart the conversation. Discover for yourself why Digital Customer Service is changing the way of serving customers, through various use cases in which world-class companies have changed the way of interacting with their customers through chat, voice, video, CoBrowsing , artificial intelligence and much more.

Whether you’re looking to increase your customer retention rate, avoid potential churn, or increase the conversion rate of sales on digital channels, we’ll find out why Digital Customer Service can exponentially increase customer service efficiency.